How do I reset my Bankline log in password? If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. Your card information is secure because it isn’t stored on your device or shared when you pay. Activation code: XXXXX-XXXXX . If your code has expired, your user status will be 'Activation code locked'. * If the activation code was ordered more than 21 days ago it will have expired. If you need to update your email address and you're the only administrator on your profile, you'll need to speak to our webchat team. Remember, your activation code shouldn't be disclosed to anybody else, including anyone who telephones and claims to be from the bank. How do I change a user's address in Bankline? If prompted to do this, follow the onscreen instructions. We'll send your activation code by text message if you have a valid mobile number, or by post if … Get the app. Where can I find a guide on how to use my smartcard QR reader. It's used to generate or reset your security number and password for your online access. I'm being asked to scan a QR code to log in, but I don't have a QR card reader. If you are an Online Banking customer (Personal, Premier or Business), and have not yet enabled your card-reader or you need to re-enable your card-reader, you can do this online in a few simple steps. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. It works with your Online Banking service to provide an extra layer of protection against online fraud. If you're trying to request an activation code and the page won't accept your email address, this is because the email address you're providing doesn't match the one we have stored in Bankline. If you're logging in to Bankline for the first time. This code will expire after 21 days. Enter your Customer ID and User ID and press 'Continue', You'll now be prompted to enter your 10-digit activation code. What should I do? If your activation code has expired, your Bankline administrator will need to order you a new one. We send all activation codes by email. Enter your personal and account details. After receiving an activation code, please follow the steps below: Remember, your activation code shouldn't be disclosed to anybody else, including anyone who telephones and claims to be from the bank. This allows you to request an activation code online to reset your Bankline PIN and password. Available on selected iOS and Android devices. Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise. For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action. Enjoy all the benefits of your NatWest debit card with Apple Pay on iPhone, Apple Watch, iPad, and Mac. Handy tips. A card reader is a security device needed by all customers looking to get the most out of Online Banking. If we already hold your details on file, you should receive your activation code by text within 48 hours How can we help you today? What should I do? Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. How do I review changes made by another administrator. That's it. Malwarebytes Premium is available for; Windows - Windows 10 (32/64-bit), Windows 8.1 (32/64-bit), Windows 8 (32/64-bit), Windows 7 (32/64-bit) Mac - MacOS 10.10 (or higher) iPhone, iPad and iPod - iOS 11 (or higher) Android - Android 4.4 (or higher) Chrome OS - Malwarebytes for Chromebook is only available for Chromebooks that can install apps from the Google Play Store. Go to www.natwest.com/bankline and click the 'Log in' button Enter your Customer ID and User ID and press 'Continue' You'll now be prompted to enter your 10-digit activation code. Go to www.natwest.com/bankline and click the 'Log in' button Enter your Customer ID and User ID and press 'Continue' You'll now be prompted to enter your 10-digit activation code. Once we've sent an activation code to a user, their user status will change to 'activation code issued'. If you've ordered an activation code using the 'request an activation code' link it'll take up to 30 minutes to arrive. Back . Check these are entered correctly and in the right boxes. ), Enter and confirm a new PIN and password, then select 'Confirm'. Only individuals who have authorised access to NatWest Bankline should proceed beyond this point. If in doubt, call the Bankline helpdesk. Click 'Chat now' and type 'speak to adviser'. When you have sent the forms off you will receive an email from Bankline once it is set-up. Learn more about NatWest Online Banking today. Your 10-digit activation code is emailed to you, usually when it's your first time logging in, or when you've requested a reset. If you don't have your debit card details, just leave this blank and tap 'Next' We’ll then show you your unique customer number.It's used for logging into Online Banking, registering for the app and for ID when you call us We send all activation codes by email. Please make sure we have your up to date email address in Bankline. You'll need an Online Banking activation code when you register, re-register or open an account with us. If you can't find this in your inbox, it's worth checking your junk folder. (You can find support on scanning QR codes in our guide. If it's not there, you'll need to speak to your Bankline administrator to request a new one. What is a Customer ID? Natwest Business Banking – Find all you need to know about business and start up accounts, cards, loans and more with Natwest. Bankline 2014 Screen 7 – You will be given a tracker ID. If you can't see the email, don't forget to check your junk folder just in case. reader. You may also be asked to scan a QR code with your Smartcard reader. If it's expired your administrator will need to order you a new one. * Enter the first five digits in the first box and the last five digits in the second. Why can't I see the 'request an activation code' link on the Bankline Please make sure we have your up to date email address in Bankline. When looking for the most convenient ways to do your business banking. Using Apple Pay is simple, and it works with the devices you use every day. Once we've sent an activation code to a user, their user status will change to 'activation code issued'. What do the different user statuses mean? Here’s your activation code, which you’ll need to log in to Bankline for the first time. How do I use my activation code to log in? You'll need an Online Banking activation code when you register or re-register for Online Banking. Now that you have received all of the items on the ‘Getting Started Checklist’ you will need to activate your Bankline Smartcard. Enter your activation code. You will then be sent an activation code, PIN, Card and Smartcard reader in the post. They'll be able to update your email address to match the one you provide, and you'll then be able to request an activation code. We'll send you your code by text message if you have a UK mobile number, or by post. Did this article answer your question? To use this you'll need to enter your registered Bankline email address and we'll then send you an activation code within 30 minutes. Create a 4 digit PIN, and a password. If you can't see it, or it's not working as a link, you'll need to ask your Bankline administrator to reset your PIN and password for you. If you can't see the email, don't forget to check your junk folder just in case. How do I reset my Bankline log in password? * Enter the first five digits in the first box and the last five digits in the second. Your administrator can either order you a new activation … Your smartcard and card reader – due to arrive by post within five working days. Learn how to use NatWest Online Banking, from enabling your card reader to making or managing payments. How do I log in to Bankline for the first time? This is the code we sent you by post or text message. Support. Activation codes expire after 21 days. Your administrator can either order you a new activation code … Just be sure to remember your PIN and password, but don't write them down or share them with anyone. Your 10-digit activation code is emailed to you, usually when it's your first time logging in, or when you've requested a reset. Once you’ve got the following things, you’ll be ready to log in: Your Customer ID and User ID – emailed separately. Your activation code. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. Welcome to NatWest. *If you're not prompted to enter your activation code here, you may have entered your Customer and User ID incorrectly, or you may not have logged in to Bankline using the link in step 1. Please make sure we have your up to date email address in Bankline. Skip to content. NatWest has you covered. What is a card reader? Activation codes expire after 21 days. If your code has expired, your user status will be 'Activation code locked'. The password needs to be between 6 and … Bankline Mobile is a secure mobile app from NatWest that complements our Bankline service, letting you make payments on the go and stay on top of your finances. Once you have your activation code, follow these steps to log in: Go to the log in page and enter your Customer ID and User ID, then press 'Continue' Enter the first five digits of your activation code into the first of the two boxes and the last five digits into the second box You may be prompted to scan a QR code using your Smartcard reader. The 'request an activation code' only appears on the second login screen, after you've already entered your Customer ID and User ID. login screen? When you have this you'll need to enter you Customer ID and User ID and then enter your activation code. I'm being asked to scan a QR code to log in, but I don't have a QR card If you can't see the email, don't forget to check your junk folder just in case. Get in touch The quickest way to get in touch with us is via webchat. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. Online Banking available to customers aged 11+ with a NatWest account. 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